The rooftop pool offered stunning views, especially at night. The robot delivering room service was a fun surprise, making our stay feel modern and enjoyable.

Wow, the rooftop bar had slick views while the breakfast buffet was bomb with tons of delish options! Location? Spot on with easy access to Orchard Road and public transport. Can't forget Ms. Ira's top-notch service making check-in a breeze!

But on the flip side, dragging luggage through the deep pile carpet was a real pain, and waiting for staff assistance felt like forever. Also, the lifts were constantly packed with shoppers—definitely needs better management during busy hours.

Opt for a city view room to avoid noise from hallways and enhance your stay with stunning vistas.

rooftop pool, central city location, easy access to shopping

Housekeeping needs to ensure face cloths are provided without request!!! Check-in process requires improvement to avoid chaos and lengthy waits!!! Better sound insulation and room maintenance would enhance the overall experience!!!

our stay at jen singapore orchardgateway by shangri-la was fantastic! the location next to shopping malls made it so convenient, especially with the food courts around. the breakfast buffet was delightful, with such a wide variety. the staff was super friendly and helpful, especially mavis who brightened our mornings.

100% recommend

Amazing service and rooftop vibes!

Staying here was such a treat! The staff were super friendly, especially Zain in the restaurant, who was great with our little one. The rooftop pool is fantastic for chilling out. Loved the in-room breakfast too! Just wish the elevators were a bit quicker during peak hours.

This place suits me perfectly with excellent amenities like reliable wi-fi, an outdoor swimming pool, and a fitness centre. The staff even helped return my forgotten shower bag during my first stay. Highly recommend it!

We loved the rooftop pool with fantastic city views! The breakfast spread was impressive, offering both Asian and Western options, making it a hit with everyone in the family, including friends who joined us.

In my wife’s opinion, the breakfast area was overly crowded during peak hours.

Had a delightful stay! The rooftop pool was incredible, perfect for evening relaxation. breakfast had so many options, we loved the burgers from the pool bar.

The hotel's modern design and accessibility made my stay pleasant. The spacious areas, especially the rooftop pool, provided stunning views of the city, which I truly appreciated. Staff were attentive, ensuring my comfort during my visit.

More comfortable seating in the lounge would help.

I stayed for 5 nights in a Superior King Room with City View. The rooftop pool offers amazing views, especially at night. The location is great, with easy access to shopping and the metro. Staff are attentive and made my stay enjoyable. Breakfast was diverse and delicious. 🌟

The rooftop pool offered stunning views and night swimming! Quick robot food deliveries were a fun touch. Loved the cozy lounge with free snacks and drinks.

Felt like home, no reason to complain.

The location of the hotel is excellent, right above an MRT station, which is super convenient. However, the pool was crowded and there were some noise issues from nearby rooms, but the staff was generally nice and the breakfast spread was decent, even if it got busy at peak times.